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Resolved Menu item type not working after site moved

  1. Technical
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  1. bekogr
    bekogr
  2. JEvents 3.4 (Free Access)
  3. Monday, 18 October 2021
Hello,
We recently relocated the site, both server account and domain name changed, and since then the jevents type menu items are not working. They redirect to 404 page. https://visitthessaloniki.travel/el/epiloges-stin-poli/hmerologio-ekthesewn is a date range menu item.
Backend seems to be working, even updated to the latest version. Any ideas?
Kind regards,
Softweb
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jevents menu item.jpg jevents menu item.jpg
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Production - High
References
  1. https://visitthessaloniki.travel/el/epiloges-stin-poli/hmerologio-ekthesewn
  1. 404 error
  2. menu item
iCal Export not refreshing, does not include chang...
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Responses (4)
tonyp
tonyp
Support Team
Accepted Answer Pending Moderation
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That seems strange, can you check the menu item access level? Also check they are actual menu items and not URLs and URL structure may have changed?

Many thanks
Tony
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  1. more than a month ago
  2. JEvents 3.4 (Free Access)
  3. # 1
bekogr
bekogr
Accepted Answer Pending Moderation
0
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Hello Tony,
The menu item access is set to Public and the menu item type is date range. https://visitthessaloniki.travel/index.php?option=com_jevents&view=range&layout=listevents&Itemid=1628&lang=el
The old site (kept temporarily for backup and migration reasons) doesn't have the issue.
Any suggestions are welcome.
Kind regards,
Softweb
  1. more than a month ago
  2. JEvents 3.4 (Free Access)
  3. # 2
bekogr
bekogr
Accepted Answer Pending Moderation
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Hello Tony,
It turns out the culprit was a specific event that had a .webp image. As soon as we disabled it everything worked fine.
Kind regards,
Softweb
  1. more than a month ago
  2. JEvents 3.4 (Free Access)
  3. # 3
tonyp
tonyp
Support Team
Accepted Answer Pending Moderation
0
Votes
Undo
Good detective work!

Could I get access to a dev site where the webp image causes an issue and I'll review as to why?

Many thanks
Tony
JEvents Club members can get priority forum support at the Support Forum. As well as access to a variety of custom JEvents addons and benefits. Join the JEvents club today!Join the JEvents club today!
  1. more than a month ago
  2. JEvents 3.4 (Free Access)
  3. # 4
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